As SCL•MEDTECH management, we recognize that the long-term success of the company relies on our activities and behavior, and the role we play in establishing a clear purpose, quality values, organizational goals, a customer focus, and the structure, systems and means of communication for their implementation and delivery.
We will balance the needs of all stakeholders, and remain keenly aware of our position in the world market. We will review organizational performance, inspire and motivate to achieve excellence, to innovate, to build knowledge and capabilities, and we will be personally involved in employee recognition and the development of future leaders.
We, at SCL•MEDTECH, believe that there is just one credible marketing strategy that can give us a sustainable competitive advantage over our competitors— the pursuit of customer intimacy.
We believe that this philosophy can only be built over time through mutual trust. We aim to move away from strictly transactional buyer-seller relationships to one of partnership with our customers to ensure that we meet, and go beyond, their expectations.
Operational excellence and product leadership have become givens in the 21st century. Closeness to customers will not only drive such activities, but enable us to understand, respond to and exceed the demands of our customers.
The decision making at SCL•MEDTECH will be based on facts and will adhere to the highest standards of quality and product leadership for the customers of its medical and laboratory devices.
We are committed to a Quality Management System, as represented by our Quality Manual, which operates according to the standards ISO 9001:2000, ISO 13485:2003, QSR 820 and MDD Annex II. SCL•MEDTECH is accredited ISO/IEC 17025:2005 by the Standard Council of Canada.